What the job is
This job is an IT Specialist in Customer Support for the Department of War Education Activity. You will work at Fort Campbell in Kentucky. The job is full-time and on site.
What you will do
You will look at help tickets and find patterns to improve services. You will plan and test software and hardware updates. You will fix problems with computers and software right away. You will add, upgrade or change applications and web services. You will watch the help desk system for new tickets and close them when the problem is solved. You will test new software packages and operating system images.
What you need
You need a good knowledge of computer hardware and software. You should be able to troubleshoot problems quickly. You should know how to use a help desk ticket system. You need a bachelor degree in IT or a related field and some experience in customer support.
What you will get
You will earn between $89,508 and $121,511 per year. You will get a full-time job with benefits. You will work with a team that supports many schools and locations.