What the job is
This job is at the Patent and Trademark Office in Alexandria, Virginia. You will be the leader of a branch that helps the office with IT work. You will guide the team and make sure the IT services run well.

What you will do
You will manage the IT help desk and support for the agency. You will plan and run the team. You will make the help desk faster by using self-service tools and simple AI. You will keep the team organized and share information clearly. You will look for ways to make work easier, such as automating tasks. You will train and grow your staff.

What you need
You should have strong IT knowledge and experience in leading teams. You need to know how to use common IT service methods like ITIL or KCS. You must be good at talking to people and writing clear documents. You should be able to solve problems quickly and keep the office running smoothly.

What you will get
You will work on the main campus in Alexandria. You will get a full-time salary between 143,913 and 187,903. You will have a chance to use new technology and help the U.S. stay competitive. You will be part of a national office that protects inventions.